Frequently Asked Questions
Where is SpectraUSA Located?
Our corporate headquarters, primary factory facility and warehouse is located in Chino, California.
You can find our office hours, street address and other contact details here.
Please follow this link to find directions to us on google maps.
What is Your Return Policy?
All returns must be authorized by our office manager and made within 5 business days of delivery or collection. Returns are subject to a 25% re-stocking charge, with the minimum charge for restocking set at $25.00. After 10 business days returns may still be considered, however the restocking charge will be increased to 45%. Regrettably, no returns will be accepted on custom work at any time. Returned items must be shipped back to the same location where the products were originally shipped from. The cost of returning goods is entirely the customer’s responsibility, unless there has been an error.
What is Spectra's Core Business?
Spectra is the blank brand of choice for many marquee apparel brands, screen printers, direct-to-grament printers, and merchandise companies. Our niche is the manufacture of premium quality t-shirts.
We knit and dye our fabrics in the United States, in Orange County, California. Much of our cutting and sewing is processed in our factories which are located in Baja, California; a mere 195 miles from our head office/warehouse in Chino. With our manufacturing presence in North America, many of our styles are 100% NAFTA compliant, which translates directly into zero duties when shipping in the USA, or to Canada and Mexico.
Our vertical integrated local manufacturing process allows for many customization options on all of our styles, as well as allowing us to keep apparel industry jobs jobs in North America.
I Need a Great Fitting 100% Cotton Tee, What Style Do You Recommend?
For the purist who wants nothing less than 100% cotton there is no better t-shirt in the industry than the Spectra 100% cotton 3100. This classic tubular fit is a clean, modern fashion basic which slims and flatters the torso, providing nothing less than the perfect fit. Our 100% premium combed cotton is luxuriously soft under the touch and offers an incredible blank slate for your prints. The 3100 comes in a variety of colors but savvy printers already know that Spectra's 3100 is the richest black and brightest white in the industry.
If you wish to create a brand built on quality which results in client retention and brand expansion, then you have found the perfect fit.
I Want a Recycled, Zero Carbon-Footprint T-Shirt, What Should I Buy?
Look no further than our 3400SS Organic Cotton, Recycled Poly Fitted Tee. This side-seam masterpiece of eco-friendly design is made with a slimmer fit in environmentally friendly organic cottons and recycled polyester blends.
The 3400SS is made from 30 singles ringspun combed yarn, which feels soft and luxurious in hand. The exceptional fit of this garment is created through painstaking design, whilst your carbon-conscience will be pleased to know that careful consideration of the carbon footprint this shirt leaves and the environmental resources it uses have all been thought through before a single stitch has been sewn.
How Can I Pay For My Order?
We accept three different forms of payment: Credit Card, Paypal, and Bank Transfer.
If you would like to set up an account with us you can download the account setup form here.
If you need a purchase order form you can download one here.
Can I set up a wholesale account?
Spectratees supplies both retail and wholesale sectors, and we welcome wholesale resellers to our business.
If you are a reseller, or a marquee brand in need of our wholesale fulfillment services please sign up for a wholesale account with us by filling out our Spectratees Wholesale Account Setup Form (PDF) and email, fax, or snail-mail, it back to us.
If you don't have an ordering system and need to streamline your ordering with us then please download our Purchase Order Form, to make your wholesale ordering requirements a little easier.
What is the CPSIA and How Does it Relate to Apparel?
The Consumer Product Safety Improvement Act (CPSIA) is legislation which regulates how children’s clothing is manufactured and what can be used to make it. This law requires that all children’s products, including clothing, meet minimum federal safety requirements. The law also regulates clothing intended for children 12 years old and younger. The CPSIA may have particular relevance for garment printers as these regulations lower the limits of lead in paint and other coatings, like ink, that may be used on a garment.
The CPSIA also includes requirements about third-party testing, requiring the use of Consumer Product Safety Commission (CPSC) approved labs which may issue certificates of conformity, and affix permanent tracking labels to children’s products.
To see the most current requirements listed by the CPSIA for childrens’ products, including apparel, visit their website here.
What Style Should I Use for my Activewear Brand?
Our SpectraSpun Bi-blend 30 singles ringspun combed t-shirt is unquestionably the ultimate premium tee available in the US. The 3050 is a bi-blend of 52% cotton and 48% polyester and is designed for the durability and comfort you expected from quality activewear. This tee is a tube shape, with no side seams, providing a snug, ultra-comfortable fit which feels extremely soft and luxurious under the touch.
Our proprietary polycotton blend makes this garment the first choice for anyone with an active lifestyle, as the fabric actively wicks away perspiration from the skin leaving the wearer feeling cool and dry. The 3050 is available in a spectacular range of colors and is truly the perfect blank canvas to print on, for both screen and direct-to-garment printing, providing exceptional results, every time.